For UK garages and MOT centres
You were under a car.
It booked the MOT
and got the reg right.
England Voice answers while everyone is on the ramps. It books MOTs and services, takes the registration letter by letter, and handles the fourth is-my-car-ready call of the morning.
A real agent you can talk to. Speaks through your browser.
The phone rings when both your hands are busy.
Somebody wants an MOT, and if nobody picks up they ring the garage on the next street. It is a booking you will never know you lost, and MOT customers tend to come back every year for a decade.
Meanwhile half the calls you do answer are people asking whether their car is ready, which takes you off a job you were being paid for.
- Answers while everyone is on the ramps
- Books MOTs, services, diagnostics and tyre fitting
- Takes registrations letter by letter and reads them back
- Handles is-my-car-ready without stopping a technician
- Knows what a courtesy car costs and whether one is free
- Turns away work you do not do, instead of booking it in
Do the sums
What are missed calls costing the garage?
Your numbers. Drag the sliders.
Work going to the garage down the road
£0a year
£0 a month · 0 missed callers a week
See what it costs to fix
What it handles
The calls that come while you are on a ramp
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1
MOTs and services
Books the slot, takes the registration properly, and asks whether anything else needs looking at while the car is in. It knows an MOT and a full service need different amounts of time.
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2
Is my car ready
The call that costs you the most and earns you the least. It handles the chase, takes the registration, and passes a message rather than pulling somebody out from under a vehicle.
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3
Quotes and courtesy cars
Gives the prices you published for the jobs you fixed a price on, and says honestly that anything else needs looking at first. Explains your courtesy car arrangement without promising one that is already out.
Why the voice matters here
Registrations are where phone calls go wrong.
Half the trouble in a garage phone call is a letter misheard. An F for an S, an M for an N, and the wrong car is booked in, the wrong history gets pulled, and somebody wasted a morning.
We use British voices with speech recognition tuned for UK plates, and it reads every registration back using the phonetic alphabet before anything gets booked.
- Reads plates backPhonetically, before it books anything.
- Sounds like the tradeStraightforward, not a call centre script.
- Under a second to replyA conversation, not a queue.
- Copes with workshop noiseCompressors, radios, roller doors.
Straight answers
What garage owners ask
Will it get the registration right?
It reads every registration back phonetically before booking, so Lima Golf one nine X-ray Kilo Romeo rather than a guess at LG19 XKR. The speech recognition is tuned for UK plates, and if the caller does not confirm, it asks again rather than booking the wrong car.
Can it handle is-my-car-ready calls?
That is one of the main reasons garages want it. It takes the registration and the name, and either gives the status you have shared with it or takes a message and passes it on, so nobody comes out from under a car to answer the phone.
Will it quote for repairs?
Only for the jobs where you have fixed a price, such as an MOT or a standard service. For anything else it says plainly that the car needs looking at before anyone can price it, which is the honest answer and the one that avoids an argument later.
Can it book into our workshop diary?
If it has an API or a syncable calendar, generally yes. Google Calendar, Outlook and Cal.com are straightforward. Garage management systems vary, so tell us what you run and we will confirm before you pay anything.
Can it turn away work we do not do?
Yes. If you do not touch commercial vehicles, or do not do air conditioning, tell it and it says so politely rather than booking a job you then have to ring back and cancel.
Do we have to change our number?
No. You divert the existing garage line, five minutes with your provider. Divert everything, or only when nobody picks up. You can switch it off whenever you like.
Hear it book an MOT.
Talk to a live agent in your browser right now. Give it a registration and see whether it reads it back properly. If it sounds right, book fifteen minutes and we will set one up.
Or email hello@englandvoice.com