AI phone agents · Built for UK businesses
Every call answered.
In a voice that sounds
like you’re local.
England Voice picks up your business line 24 hours a day. It takes the booking, answers the question, qualifies the lead and emails you the summary. No voicemail. No missed job. No American robot.
Speaks through your browser. No phone call, no details needed.
AgentGood afternoon, Brackley Dental. You’re through to our AI assistant. How can I help?
CallerHello, I’d like to book an appointment, please.
AgentCertainly. Is the appointment for a routine check-up, a problem, a hygienist, or an emergency?
CallerA check-up, please.
AgentAre you an existing patient with us, or new to the practice?
CallerI’m a new patient.
AgentFor a new patient check-up I can offer you two slots. How about Thursday morning, or next Tuesday just after two?
CallerThursday morning, please.
AgentGreat choice. May I have your full name, please?
CallerIt’s Sarah Baker.
AgentThank you, Sarah. Could you please give me your mobile number?
CallerZero seven seven zero zero, nine zero zero, one two three.
AgentLet me read that back to you. Zero seven seven zero zero, nine zero zero, one two three. Is that correct?
CallerYes, that’s right.
AgentThank you, Sarah. And your date of birth, please?
CallerThe fourteenth of March, nineteen ninety.
AgentThank you. I have booked you for a new patient check-up on Thursday morning. A text confirmation is on its way to your mobile.
CallerLovely, thank you very much. Goodbye.
AgentYou’re very welcome, Sarah. Have a lovely day. Goodbye.
The call you didn’t answer went to someone who did.
Nobody rings back twice. When your line is engaged at half four on a Friday, that customer is already dialling the next name on the list, and you will never know it happened.
- Answers on the first ring, every time, including evenings and weekends
- Handles several callers at once, so nobody gets an engaged tone
- Books directly into the calendar you already use
- Emails you a summary the moment the call ends
Do the sums
What are missed calls actually costing you?
Your numbers, not ours. Drag the sliders.
How it works
Live in about a week. You change nothing.
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01
You keep your number
Nothing gets ported, nothing gets replaced. You set your existing line to divert to the agent, either on every call or only when you don’t pick up within four rings. Flip it off whenever you like.
Setting the divert
- Takes about five minutes with your provider
- Works with BT, Sky, Virgin and any VoIP system
- Divert everything, or only calls that ring out
- Switch it off yourself, any time, without asking us
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02
We train it on your business
Opening hours, services, prices, the questions you’re sick of answering, who to put through and who to take a message from. It learns your practice, not a generic script.
What we ask you for
- Opening hours, including half-days and bank holidays
- Services, and the prices you are happy to quote
- The five questions you are sickest of answering
- Who calls must always be put through to
- What counts as urgent, and what to do about it
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03
It answers, books and reports
Appointments land in your calendar. Summaries and transcripts land in your inbox. Anything it can’t handle gets escalated to a real person with the context already gathered.
After every single call
- An email summary within seconds of hanging up
- The full transcript by email
- The booking already sitting in your calendar
- Anything urgent flagged so you see it first
Why it matters
A Midlands caller can
tell within two words.
Most AI receptionists sound like a Californian call centre. They stumble over Worcestershire, they say “zee”, they pronounce Leicester the way it’s spelt. Every one of those slips tells your customer this business isn’t theirs.
- Natural British voicesWarm and professional, or brisk and efficient. Matched to your trade.
- Place names it won’t butcherTested against the counties and towns your callers actually live in.
- British dates and spellingThe fifth of June, not June the fifth. Small things, noticed instantly.
Place names, said properly
- WorcestershireWUUS‑ter‑sher
- LeicesterLES‑ter
- LoughboroughLUFF‑bruh
- BicesterBIS‑ter
“Wor‑ces‑ter‑shy‑er” what most AI receptionists say
And it keeps up
People talk over
receptionists. Constantly.
Real callers interrupt, change their mind halfway through a sentence and trail off. An agent that restarts every time one of those happens is worse than a voicemail, because it wastes the caller’s time before losing them anyway.
- Under a second to replyFast enough that it feels like a conversation, not a queue.
- Interrupts politelyCallers talk over people. The agent copes instead of starting again.
- Handles the mumblingHalf-sentences, background noise, a name said twice. It keeps going.
A caller talking over the agent
caller cuts in
Built for
Trained on your trade, not a generic script
Every agent is built around the calls your business actually gets.
Dental practices
Calls it takes
“Are you taking on NHS patients?”
“I’ve broken a tooth, is there anything today?”
“Can I move Thursday to next week?”
“How much is a check-up?”
Law firms
Calls it takes
“My offer’s been accepted, I need a conveyancer”
“I was rear-ended last night”
“Can I speak to whoever has my file?”
“Do you do wills? What does it cost?”
Estate agents
Calls it takes
“Can I view the three-bed on Kingsley Road?”
“What’s my house worth?”
“Has it had any offers yet?”
“Is it still available?”, at nine on a Sunday
Trades
Calls it takes
“There’s water coming through the ceiling”
“What do you charge just to come out?”
“Do you cover LS15?”
“Can someone look at the boiler before Friday?”
Veterinary practices
Calls it takes
“My dog has eaten a bar of chocolate”
“Is Bella’s booster due yet?”
“Can I get more of her flea treatment?”
“Are you taking new registrations?”
Private clinics
Calls it takes
“I’ve had back pain for a fortnight”
“How much is the first assessment?”
“Do you take my insurance?”
“Could I see somebody this week?”
Salons and barbers
Calls it takes
“Anything for a cut and finish this week?”
“How much for a full head of highlights?”
“Is Chloe in on Saturday?”
“I need to move Thursday, sorry”
Garages and MOT
Calls it takes
“Can I get an MOT next week?”
“Is my car ready yet?”
“How much for a full service?”
“Do you do a courtesy car?”
Something not on this list? If you are losing calls, the same thing works. Tell us your business and we will build one in about ten seconds.
Half past six, Tuesday
The sign says closed.
The phone doesn’t know that.
Your door shuts at half five. Your customers carry on having burst pipes, broken teeth and offers accepted, and they carry on ringing. Someone answers those calls. At the moment it isn’t you.
Pricing
Less than a day of a receptionist’s wages.
One-off setup, then a flat monthly fee. Cancel with 30 days’ notice.
Essential
£99/month
+ £300 one-off setup
For one line that rings out a few times a week
- Up to 300 call minutes a month
- One agent, one number
- Calendar booking & rescheduling
- Email summary after every call
- Full call transcripts, emailed daily
- Email support
Professional
£149/month
+ £300 one-off setup
For a busier phone with more than one person answering
- Up to 800 call minutes a month
- Multiple agents & call routing
- Everything in Essential, plus:
- CRM and practice-software integration
- Out-of-hours emergency triage
- Monthly tuning from your real transcripts
- Priority support
Agency
Revenue share
No monthly fee. You set the price, we split it.
For agencies putting their own name on it
- Resell to your own client base
- Your name, your pricing, your margin
- We build and maintain every agent
- You keep the client relationship
- One monthly report across all your accounts
Extra minutes billed at 45p. No contract beyond the first month.
Not sure which tier? Start on Essential, and we’ll move you up if your volume needs it.
See how this compares to hiring someone →
Straight answers
The questions everyone asks
Will my customers know it’s an AI?
Yes. The agent says so in the greeting. We’re not interested in tricking anyone, and in practice callers don’t mind once they realise they’re being helped instead of parked in a voicemail box. Being upfront also keeps you the right side of the rules.
What happens to calls it can’t handle?
It transfers to whoever you nominate, with the caller’s details and reason already captured, so the person picking up isn’t starting from scratch. If nobody’s available, it takes a proper message and flags it as urgent where appropriate.
Do I have to change my phone number?
No. You keep your existing number and set a divert on it. That takes five minutes with your current provider, and you can switch it off at any point without asking us.
What about call recording and GDPR?
Calls are recorded and transcribed so you can review them, and the greeting includes the notice that requires. Data is stored in the UK/EU, you can delete any call at any time, and we’ll sign a data processing agreement as your processor.
Can it actually book into my system?
If it has an API or a calendar, almost certainly. Google Calendar, Outlook and Cal.com are straightforward. Practice and job-management software varies, so tell us what you run and we’ll confirm before you pay a penny.
How long until it’s live?
Usually five to seven working days from the setup call. Most of that is us tuning it against your real questions rather than technical work.
What if it’s rubbish?
Run the first two weeks alongside your normal setup and read the transcripts. If it isn’t doing the job, tell us within 30 days of going live and we’ll refund the setup fee.
Hear it before you decide anything.
Talk to a live agent in your browser, right now. If it sounds like something your callers would be happy with, book fifteen minutes and we’ll set one up for your business.
Or email hello@englandvoice.com
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