For UK salons, barbers and beauty
Your hands were in
somebody’s colour.
It booked the cut.
England Voice answers while every chair is full. It books and reschedules, answers the price question for the ninth time today, and rings round to fill the slot somebody cancelled this morning.
A real agent you can talk to. Speaks through your browser.
Nobody leaves a voicemail for a haircut.
They ring while they are thinking about it, and if it goes unanswered they book the salon down the road on an app instead. You never see the call, so you never know it happened.
It is worse at your busiest hours, because that is exactly when nobody can reach the phone.
- Answers when every stylist is with a client
- Books, moves and cancels without interrupting anyone
- Rings the waiting list to fill this morning’s cancellation
- Answers price and how-long-does-it-take, consistently
- Knows who does balayage and who does not
- Takes calls in the evening, when people actually think about booking
Do the sums
What are missed calls costing the salon?
Your numbers. Drag the sliders.
Bookings going to the salon down the road
£0a year
£0 a month · 0 missed callers a week
See what it costs to fix
What it handles
The calls that come while you are mid-colour
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1
Booking and rescheduling
Takes the appointment, knows a full head of highlights needs three hours and a dry cut needs twenty minutes, and will not put a colour into a half-hour gap.
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2
Filling the empty chair
When somebody cancels at short notice, it works the waiting list and offers the slot. An empty chair earns nothing and is the easiest money in the building.
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3
The price question
How much for a cut and blow dry. Do you do extensions. Is there parking. Answered the same way every time, in your words, without anyone putting scissors down.
Why the voice matters here
Your salon has a personality.
A local salon lives on feeling personal. Someone ringing a friendly high street place and getting a flat American call centre voice notices immediately, and it undoes the thing you have spent years building.
We use warm British voices and tune them to how your team actually speaks, so the phone sounds like the room it is sitting in.
- Warm and unhurriedSounds like the salon, not a switchboard.
- Knows your servicesBalayage, fade, gel infill, full head.
- Under a second to replyA conversation, not a queue.
- Copes with a noisy roomDryers, music, chatter.
Straight answers
What salon owners ask
Can it take a deposit?
Not over the phone, and deliberately so. We will not have an agent taking card details by voice. What it can do is book the appointment and send your existing deposit or booking link by text or email, so the client pays through the system you already trust.
Will it help with no-shows?
It sets the reminder at the point of booking and confirms the mobile number then and there, which is where most no-shows actually start. It can also ring the waiting list when someone cancels, so a gap gets refilled rather than sitting empty.
Can it book a specific stylist?
Yes. It knows who works which days, who does colour and who does not, and how long each service takes with each person. A client asking for Chloe on a Thursday gets Chloe on a Thursday, or is told honestly when she is next free.
Can it book into our salon software?
If it has an API or a syncable calendar, generally yes. Google Calendar, Outlook and Cal.com are straightforward. Salon systems vary, so tell us what you use and we will confirm before you pay anything.
Will clients realise it is not a person?
Yes, because it says so in the greeting. We do not build agents that pretend to be human. In practice people mind far less than owners expect, because the alternative was ringing out.
Do we have to change our number?
No. You divert the salon line, which takes five minutes with your provider. Divert everything, or only when nobody picks up within a few rings. You can turn it off any time.
Hear it book a colour.
Talk to a live agent in your browser right now. If it sounds like something you would be happy answering your salon phone, book fifteen minutes and we will set one up.
Or email hello@englandvoice.com