For UK plumbers, electricians and heating engineers
You were under a sink.
It took the job
and the postcode.
England Voice answers while your hands are full. It books the callout, takes the address, works out whether it is an emergency, and only rings your mobile when something genuinely cannot wait.
A real agent you can talk to. Speaks through your browser.
Nobody rings one plumber.
They ring three, and they book the first one who picks up. You cannot answer with your arm behind a boiler, so the job goes to whoever was standing next to their phone. It is not about being better or cheaper. It is about being reachable at twenty past four on a Tuesday.
One callout a week that you currently miss is more than this costs.
- Answers on the roof, under a floor, and after six
- Takes the address and postcode properly, first time
- Turns away work outside your patch instead of wasting your day
- Gas leaks and live electrics go to the emergency line, never your diary
- Real emergencies ring your mobile, dripping taps do not
- Quotes only the callout charge you gave it, never a guess
Do the sums
What are missed calls costing you?
Your numbers. Drag the sliders.
Work walking to the next number on the list
£0a year
£0 a month · 0 missed callers a week
See what it costs to fix
What it handles
The calls you take with wet hands
-
1
Booking the callout
Takes the job, the address, the postcode and what is actually wrong. Checks it is in your area before it books anything, and knows you do not work Sundays.
-
2
Sorting urgent from Tuesday
Water through a ceiling, no heat with a newborn, a dead consumer unit: your mobile rings. A slow-filling cistern goes in the diary like everything else.
-
3
The safety calls
Suspected gas goes to 0800 111 999 immediately, with the windows-open advice. Smoke, sparking or water near live electrics get the same treatment. Never booked, never delayed.
Why the voice matters here
Your customer is standing in water.
Nobody rings a plumber in a good mood. They ring because something is leaking, freezing or sparking, and they want to hear a calm local voice telling them someone is coming. A chirpy American script is the fastest way to make them hang up and try the next number.
We use British voices and test them against the streets and postcodes your customers actually give, because getting the address wrong costs you the whole job.
- Calm under pressurePeople shout when the ceiling is dripping.
- Gets postcodes rightRead back and confirmed, every time.
- Under a second to replyA conversation, not a hold queue.
- Copes with noiseKitchens, stairwells, traffic, kids.
Straight answers
What trades ask
What if someone rings about a gas leak?
It never books that as a job. Suspected gas goes straight to the National Gas Emergency Service on 0800 111 999, with the standard advice to open windows, avoid switches and get out. Smoke, sparking, or water near live electrics are handled the same way. Those calls do not go in your diary and they do not wait for you to pick up a voicemail.
Can it tell a real emergency from someone who can wait?
It asks what you would ask. Water coming through a ceiling, no heating with a baby or an elderly person in the house, a total power loss: flagged urgent and pushed to your mobile immediately. A dripping tap or a radiator that needs bleeding gets booked for Tuesday like anything else.
Will it quote prices?
Only what you tell it to. Most trades give it the callout charge and the hourly rate and stop there, because pricing a job you have not seen is how arguments start. It says that plainly: the callout is such and such, and the engineer will price the work when he sees it.
Can it turn away work outside my area?
Yes. Give it your postcodes and it checks before booking. Someone forty miles away is told politely that you do not cover them, rather than landing in your diary for you to cancel on the morning.
I work alone. Is this overkill?
It is aimed at exactly that. A sole trader is the person least able to answer a phone and most damaged by missing the call, because there is nobody else to catch it. If you have a receptionist, this fills the gaps. If you do not, it is the only cover you have.
Do I have to change my number?
No. You divert your existing mobile or landline. Five minutes with your provider, and you can set it to divert on every call or only when you do not answer within a few rings. Switch it off whenever you like without asking us.
Hear it take a burst pipe.
Talk to a live agent in your browser right now. If it sounds like something you would be happy putting in front of your customers, book fifteen minutes and we will set one up on your number.
Or email hello@englandvoice.com