Honest limits
What it cannot do.
Every company in this market publishes what their AI can do. This is the other list. You will find all of it out eventually, and it is cheaper for both of us if you find it out now.
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1
It will not take card details
Not deposits, not payments, not card numbers read out over the phone. We will not build that. It books the appointment and sends your existing payment link instead, so the money goes through a system that was designed for it.
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2
It will not give professional advice
No clinical advice, no legal advice, no diagnosis, no opinion on whether a symptom is serious. It says it cannot advise, then gets the caller in front of someone who can. If you want an agent that speculates, we are the wrong supplier.
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3
It will mishear things
Unusual surnames, strong accents, someone ringing from a motorway. It reads phone numbers and registrations back to confirm them, which catches most of it, but it is not perfect and neither is a person on a bad line. Your transcripts show you every time it happened.
More of the same
Other things worth knowing
It cannot book into every system
If your software has an API or a calendar that syncs, we can almost always connect it. Some practice and job-management systems have neither, and no amount of wanting it changes that. We check before you pay, and if we cannot connect it we say so rather than selling you a workaround you will hate.
It is not a person, and it says so
The greeting tells callers they are speaking to an AI assistant. Some people will still ask to speak to a human, and it transfers them. If your business depends on callers believing they reached a person, this is not the right product and we would rather you knew now.
It does not know what it has not been told
It answers from what you gave us. If a price changes and nobody tells us, it will quote the old one. Tuning is included on the Professional tier for exactly this reason, but it is not telepathic and it does not read your mind or your diary changes.
It cannot handle a genuinely novel situation
Common calls, it handles well. Something strange that no script anticipated, it will recognise it is out of its depth, take a proper message and flag it to you rather than improvising. That is the correct behaviour, but it does mean some calls still need you.
It will not chase, upsell or pressure anyone
It does not run a sales script, it does not push a caller towards a more expensive option, and it does not refuse to let someone off the phone. If you want an agent that does that, again, wrong supplier.
It depends on services we do not own
The call is carried by third party infrastructure. If one of those providers has an outage, your agent is affected, exactly as your phone line is affected when your telecoms provider has one. Your existing number keeps working and you can turn the divert off in minutes.
Still want to hear it?
Build one on your own business and push it. Ask it something awkward, talk over it, give it a difficult name. That is a better test than anything written on this site.